OVERCOMING THE PHYSICAL DISCONNECT

Physical Disconnect White Paper- PFS

Miss shopping on the high street? 80% of consumers do.

Learn what they've been missing from the physical experience, and how online brands can reconnect.


New consumer research reveals:

  • The future of retail as predicted by consumers after the year of isolation
  • The tangible shopping experiences consumers have missed this past year
  • Generational differences across pandemic attitudes and behaviours 
  • Omnichannel fulfilment strategies to support branded online presence and store reopening, and much more!

No commitment required.

88%

HAVE IDENTIFIED AT LEAST ONE FULFILMENT OBSTACLE THAT HAS REDUCED BRAND LOYALTY

OF UK CONSUMERS

  • 34% of consumers across all age ranges expect to return to online shopping after the initial high street buzz has died down

  • 49% of both Gen Zs and millennials say they will do the majority of their shopping online beyond lockdown
  • 51% of Gen Zs believe in-store, as a result, will become more of a space for browsing

  • Only one third (33%) of the youngest consumers (Gen Z) envisage the same balance prior to lockdown between online and in-store buying in the future

PFS is the operations business unit of PFSweb, Inc., a leading end-to-end eCommerce provider.

Drawing upon 25+ years of experience and innovation in both the B2C and B2B channels, we bring together technologies, systems and people to create exceptional customer experiences that drive revenue and maximise the impact of your brand.


Whatever your industry or target market, our team is ready to offer their recommendations as brand cultivation experts and develop a solution that scales perfectly with your long-term growth plan.

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