The future of retail as predicted by consumers after the year of isolation
The tangible shopping experiences consumers have missed this past year
Generational differences across pandemic attitudes and behaviours
Omnichannel fulfilment strategies to support branded online presence and store reopening, and much more!
No commitment required.
HAVE IDENTIFIED AT LEAST ONE FULFILMENT OBSTACLE THAT HAS REDUCED BRAND LOYALTY
OF UK CONSUMERS
34% of consumers across all age ranges expect to return to online shopping after the initial high street buzz has died down
49% of both Gen Zs and millennials say they will do the majority of their shopping online beyond lockdown
51% of Gen Zs believe in-store, as a result, will become more of a space for browsing
Only one third (33%) of the youngest consumers (Gen Z) envisage the same balance prior to lockdown between online and in-store buying in the future
PFS is the operations business unit of PFSweb, Inc., a leading end-to-end eCommerce provider.
Drawing upon 25+ years of experience and innovation in both the B2C and B2B channels, we bring together technologies, systems and people to create exceptional customer experiences that drive revenue and maximise the impact of your brand.
Whatever your industry or target market, our team is ready to offer their recommendations as brand cultivation experts and develop a solution that scales perfectly with your long-term growth plan.